Live · built for a client
Front AI connector.
An AI connector inside Front that reads incoming cases, checks the details against your rules, and drafts a reply for the agent to review.
In technical terms this is a custom MCP server: the standard way AI assistants such as Claude connect to other software. You do not need to know how it works to use it.
What we built.
- Reads booking-change cases as they arrive in Front
- Checks the booking details behind each case
- Calculates penalties from the client’s rules
- Drafts the reply for an agent to check and send
What it can do for your team.
- The same pattern for your own case types and rules
- Replies drafted in your team’s tone, always reviewed by a person
- Connections to the systems your agents look things up in
- Training for the support team
Where it runs.
Built for Acai, a travel company: booking-change cases used to be read, checked and answered by hand. The connector now does the reading, checking and drafting inside Front.
Questions.
Can you build the same thing for a non-travel team?
Yes, if the cases follow rules that can be written down. The connector is scoped around your case types and the systems your agents already check.
Does the AI send replies on its own?
No. It drafts, and an agent reviews and sends.